How to Book
This general information relates to Luxuria Destinations, herein after referred to as 'LD'.
Fares, Booking Confirmations
A 25% deposit per person, per tour is required at time of booking. The balance of any airfares booked by LD is required within seven days of booking. Some seasonal special offers may require an additional deposit, which will be advised at the time of reservation. Balance is required six weeks before departure (tours including rail travel 60 days prior). Where connecting air, rail or boat travel is included, confirm correct fare at time of paying balance. If booking is made within 42 days of departure, full payment is required at time of booking.
Stated duration counts day of departure and day of return. Twin share prices are per person unless otherwise stated. LD reserves the right to cancel any ticket or booking or refuse to carry any passenger where payment has not been received by LD within the specified time.
Prices include Australian Government Goods and Services Tax (where applicable).
Cancellation Policy
Notice (days) - 42 days or more - % fee of fare - lose booking confirmation
Notice (days) - 16-41days - % fee of fare - lose 20%
Notice (days) - 1-15 days - % fee of fare - lose 50%
If tour has commenced, no refund of fare or unused portion.
Indemnities
The involvement of airlines, rail, boat or any other relevant operator is as air, rail, sea and road carriers only. They shall not be responsible for statements in this publication relating to the transport arrangements.
LD shall indemnify these operators against any claim action, loss or damage arising there from.
Luggage Limit
Each passenger is entitled to take one case, the sum of its length, width and depth not to exceed 160 cm (63 inches), weight limit 20 kilos (44 lbs.) and one golf bag. LD permit only 1 cabin bag per person, in which personal items such as cameras, make-up etc. should be carried. Over-limit luggage cannot be carried. Baggage is at 'owners risk'.
Important Information Exclusion of Liability
1. Whilst LD will take all reasonable steps to provide an enjoyable tour, it accepts no liability for any loss of enjoyment experienced by passengers due to circumstances beyond its control.
LD further accepts no liability for any loss beyond its reasonable control and provides no warranties in addition to those set out under the Trade Practices Act 1974, and nothing herein restricts any passenger from exercising their rights and remedies pursuant to law.
2. Your travel agent will forward booking confirmations and other payments to us on your behalf, but your travel agent is not our agent for the purpose of receipt of monies. Receipt of booking confirmations and subsequent payments by the travel agent does not constitute receipt of those monies by us and the travel agent has no authority expressed or implied to receive monies on our behalf. There is no liability on the part of LD in respect to any monies paid to the passenger's travel agent unless and until LD notifies the passenger (by way of a booking confirmation advice or payment receipt advice) that monies have been received by LD.
3. The optional tour excursions are not operated by or at the direction or on behalf of LD or its employees or agents or any other persons or companies associated with LD. By taking bookings for these tours, LD acts as each optional tour operator's agent.
4. These tours include the services of operators other than LD e.g. hoteliers, airlines and optional tour excursions, which are not under the direct control of LD, and whilst LD takes all reasonable care in selecting these operators, it cannot accept responsibility for those operators' conduct or the conduct of their representative employees or agents or for any ramifications of that conduct.
5. On tours including activities such as trekking, swimming and snorkelling, passengers accept that degrees of risk are involved.
6. No passenger will be permitted to embark or continue on tour while their mental or physical condition is, in the opinion of any representative of LD, such as to render them incapable of caring for themselves, or whereby they become objectionable to other passengers, or they become a hazard to themselves or other passengers. LD will not be responsible for expenses resulting in such persons being precluded from completing the tour.
Amendment Fees
A charge of $25 will apply to any addition or modification requested after the original booking has been confirmed.
Itineraries
Itineraries are subject to alteration without notice and intended as a guide only. Alterations may come about due to road, weather or tidal conditions, strikes, public holidays, local festivals or other reasons. Due to the nature of the terrain and remote areas, weather fluctuations can adversely affect road conditions which may necessitate alterations to itinerary with little or no notice. Any additional expense incurred by the passenger is not LD's responsibility. LD can give no guarantee as to the exact arrival and departure times for carriers and operators used by LD in the tour and LD will not be liable for failure to make connections with any other services or attractions beyond its control. They are subject to availability, seasonal and operational factors. As is normally the case with group tours, a minimum number of bookings is required in order for a tour to be financially viable and to have a pleasant group atmosphere. In the event that adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and to offer the nearest possible alternative date (or a full refund of monies paid for LD ground content touring). The date on which the decision is made whether a tour will operate is usually four to eight weeks before the scheduled departure date.
Smoking
Government regulations forbid smoking in tourist coaches, however frequent stops are made for those wishing to smoke. Smoking is not permitted in twin share 'matched' rooms. Requests for smoking/non smoking rooms will be passed on to hotels but cannot be guaranteed.
Seat Allocation on Coach Tours
To ensure all passengers enjoy forward and window facing seats; we have incorporated a daily seat rotation system.
Money Back Guarantee
If a problem occurs during your tour, then in your own best interests, you should advise your Tour Manager so that steps can be taken to resolve the matter there and then. If you remain dissatisfied, any complaint must be made in writing to us within 30 days. Any service not supplied will be refunded in full.
Transfer Policy
On the first and final day of your tour we'll provide a free airport transfer. When you book pre-tour accommodation with us in the city the tour departs from, we'll provide a transfer from the airport on the day you arrive, and a hotel transfer on the first day of your tour, at further cost.
Travel Insurance
We strongly recommend passengers to take out travel insurance to cover any unforeseen circumstances which may arise (including cancellation fees, medical and curtailment expenses, loss of luggage, early departure from tour due to death or illness etc.). Ask your Travel Agent for details at the time of booking.
